Frequently Asked Questions

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Frequently Asked Questions

Retail Product (Unity Healthcare and Dione The Ideal Lab)

Our products suitable for all skin types, including normal, sensitive, dry, oily, acne, eczema skin: they do not contain alcohol, parabens, SLS (Sodium lauryl sulfate), PEG (petrol) and fragrance.  we are cruelty-free and our products are not tested on animals.

For Singapore, you should receive your item(s) after 3 to 5 working days after payment. For oversea, it depends on the shipping method and the country destination.

Yes. Our topical products are safe for use during pregnacy. However, we do not recommend ladies to take any ingestibles such as supplements during their pregnancy.



The products we make for OEM are skincare, detergent, slimming products, supplements, gels, powder, etc. For more information, you can email us at

It might take about 6 to 10 working weeks after confirmation of artwork and payment. It depends on the type of product, MOQ and the process to create your products. For more information, you can email us at


After your order is placed, you will receive a confirmation email. Once your order is being shipped, we will send you the tracking information. If you have any further questions regarding your order, please contact us at

We apologize for the mistake. Please e-mail us at with your receipt number and mispacked item to further assist you.

Under Refund Policy for conditions such as customer dispute for product not received, product not as per describe, product spoil. etc. Our company will send a replacement to customer upon receiving the dispute.

Please note the following exceptions to our return and exchange policy:

1) Discounted items are final and cannot be returned or exchanged.
2) Returned items must have tags still on and be returned in original packaging.
3) Returned items must have no visible signs of wear or use.
4) Any shipping fees the customer will need to pay.
5) Any return restocking fees the customer will need to pay.


Yes. you can amend your order if the order is not delivered yet and still going through the packing process. However, you are not able to cancel youur order once payment is confirmed. 

For more information, please email us at

We accept major credit cards (visa, master).

Handheld Devices

Yes, there is a 1 year warranty for handheld devices. Do drop us an e-mail with your receipt number, name and phone number to verify your purchase and we will advice

We have step-by-step tutorials on how to effectively use the device to get the best results in our YouTube channel.


Yes, we are on Lazada, Shopee, Qoo10, NTUC FairPrice online and Food Panda.


We will charge a flat shipping rate of $3.00 for Singapore delivery. For overseas delivery, we will advise the shipping fee separately.